We offer a 7 day approval guarantee; this means that you have seven days to decide if you wish to keep the goods, once you have received them. If during this period you decide to return the goods you must notify us in writing (letter or e-mail). The goods must be returned with the original packaging and be in the same condition as when they were dispatched. On their receipt we will refund the value of the goods in less any costs or charges. You will be liable for the cost of any carriage involved for return. A 15% restocking charge will apply after 7 days. If you need to make a return then give us a call on 01283 210222 or email us on firstname.lastname@example.org We will do our best to help.